-Not listening at all
-An immediate discouragement to anyone who is trying to talk to you
-We look like we’re paying attention, but we’re not entirely engaged with what our partner is saying. Our eyes might get that distant look, and we just don’t appear to be “all there.”
-At this level, we start to give our partner real attention—to a point. As long as the speaker is saying something we agree or sympathize with, we’re with them.
-This is more attention than the previous levels, but it’s conditional listening.
-Not perfect but good. We’re giving our partners our complete attention and listening to every detail they provide.
-We’re not distracted, we’re not shutting them out selectively, and we’re not changing the subject.
-This is both the final, most desirable level of listening and the polar opposite of the first level of ignoring.
-In empathetic listening, we give all our attention to the person we’re talking to. We’re not just zeroed in on what they’re saying—we’re putting ourselves in their shoes.
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